For questions, bugs, or feature requests, email support@nemi.beauty. We typically respond within 2-3 business days.
FAQ
I scanned a product and it wasn't found
Our database is being expanded continuously. When a product isn't found, you can submit a photo on the spot — we'll review it and add it to the database, usually within a few days.
How do I cancel my subscription?
Cancel via your platform's subscription management screen (App Store or Google Play). In the app, tap Settings > Manage subscription for a direct shortcut.
Cancel at least 24 hours before the next renewal to avoid being charged. Refunds for already-paid periods follow each platform's policy.
How do I delete my account?
Use Settings > Delete my data in the app. This wipes your server-side account, collections, and history. The action cannot be undone.
If you have an active subscription, please cancel it first. Account deletion does not automatically cancel your subscription.
I think a safety rating is wrong
Ratings are calculated automatically from public safety data and a fixed rule set, but new research or product reformulations can outdate them. Email support@nemi.beauty with details and we'll re-evaluate.
I have a feature request
We love hearing what you'd want next. Email support@nemi.beauty any time.